4 Bay Area Hospitals Fined for Serious Medical Errors
Dangerous mistakes ranged from performing the wrong surgery to leaving a sponge inside a patient
Four Bay Area hospitals are facing fines of $50,000 each from the California Department of Public Health for errors that, in some cases, put patients' lives in danger.
Alameda Hospital in Alameda, Kaiser Foundation Hospital & Rehabilitation Center in Vallejo, Sutter Delta Medical Center in Antioch and UCSF Medical Center in San Francisco were among 12 hospitals against which the state assessed fines totaling $650,000 on Wednesday.
At the Kaiser hospital in Vallejo, a patient had to undergo two cataract surgeries in 2009 because a surgeon implanted the wrong lens, according to documents posted on the state health department's website. The first lens was designed for the patient's wife, who had surgery scheduled with the same surgeon a month later.
“It is extremely unusual to have any incident in which the wrong procedure is performed,” said Max Villalobos, senior vice president and area manager for Kaiser Permanente in the Napa-Solano area. Since the incident, the hospital has modified its preoperative procedures and retrained staff to prevent such mix-ups from occurring again, he said.
At Sutter Delta Medical Center in Antioch, an emergency room physician ordered staff to use a cardiac monitor to care for a patient suffering from atrial fibrillation, an abnormal rhythm of the upper chambers of the heart, among other maladies. The staff failed to do so for more than 40 minutes, an investigation found.
When the patient went into cardiac arrest, the lack of monitoring resulted in a delay in cardiopulmonary resuscitation. The patient suffered irreversible brain damage due to lack of oxygen. He died two days later, after being removed from life support.
The medical center has subsequently improved “training, documentation, processes, communication and accountability to prevent an event like this from recurring,” said Angela Juarez-Lombardi, a spokeswoman for Sutter Delta Medical Center.
At UCSF Medical Center, a sponge was left inside a patient during surgery in 2010, after a nurse failed to follow the hospital’s policies for keeping track of surgical objects.
The hospital responded immediately by having faculty and staff review safety procedures, according to Ken Jones, the medical center's chief operating officer. The hospital has instructed surgical staff to keep track of all sponges by scanning the bar codes that are affixed to them, Jones said.
At Alameda Hospital in 2009 and 2010, medical staff made no attempt to establish seven patients' tolerance to opiates before prescribing fentanyl, a powerful narcotic pain reliever. Two of the patients died while receiving the medication, the state's investigation found.
"This failure exposed 7 of 7 patients reviewed, who had not been on fentanyl patches prior to admission to the hospital, to preventable adverse consequences including respiratory depression (severe trouble breathing) and death," the investigation found.
Since the incidents, the hospital has reorganized its pharmacy department and implemented new policies to avoid such medication errors, according to a statement emailed to The Bay Citizen. “Clinical staff received extensive education regarding Fentanyl Transdermal Patch use in patients,” the statement read.
The fines announced Wednesday were for incidents that took place in 2009 and 2010. After a significant medical error occurs, the health department investigates and documents its findings. The hospital then files a plan of correction, and the health department conducts an unscheduled inspection. "Only after all that has taken place — only then do we consider the possibility of being assessed a fine," said Ralph Montano, a spokesman for the California Department of Public Health.
Legislation that took effect in 2007 allows the state to assess penalties against hospitals. Prior to that, the state's only enforcement tool was to take a hospital's license away if the hospital failed to correct problems.
Since 2007, the California Department of Public Health has assessed a total of 198 administrative penalties against 124 California hospitals. It has collected $4.6 million, which the department says is to be used to improve the quality of health care in the state.
Dangerous medical errors have declined by 12 percent in the state’s hospitals since the law took effect, according to Pam Dickfoss, acting deputy director of the state’s Center for Healthcare Quality.
“It is our expectation that these events in hospitals will decrease over time,” she said.






Stitch_94133
The head of anesthesia at Alameda Hospital was the subject of disciplinary actions due to his addictions but the doctors there kept details hidden from the public.
Alameda Hospital (a privately owned enterprise) was due to close and they snookered the public into a very costly parcel tax. Thanks you capitalist pigs.
soooo annoyed
I made a complaint to the Department of Public Health because UCSF does not have a global communication system in place. Yes they have email but it turns out recently they are using their email to distribute important policy information. Nurses at UCSF were never instructed to look into their email for such crucial information. If there is information in regard to a study, policy or protocol there should always be in-services, educational classes and verification systems in place. Systems and teachings that confirm participants knowledge and understanding. This does not always exist. I went to the Department of Public Health and looked through their corrections and deficiencies binders. So many of the corrective action were "memo sent". This can not be a corrective action if it is not received. I know this is absolutely obscene but it is true. It should not be that after a fatality occurs that in-services etc are done. They should take precedent. DPH can fine hospitals and request corrective action but if the communication system and globalization of email use at UCSF is not changed the corrective action has not occurred. If UCSF is going to use email to send such crucial information they need to do a house wide teaching of this. This teaching needs to address that crucial information may be coming through email with no follow-up, inservice or education. They need to have everyone sign off their awareness and understanding of such disbursement of information. Or maybe it is more reasonable to always do in-services, and illuminate important information. Not send an email and hope that everyone sees it. So many people don't even know who the regulatory team is at UCSF. If they received an email from them they would have no idea who or what it is about. The consequences can be life or death as seen through this article.
Guntis Ositis
Over the past 20 years I have had an reoccurring infection about fifteen times. With my experience and also experimenting I have found the cause of this infection. Except, this does not follow current medical understanding and I run into a wall of medical ignorance. I am looking for someone who could do medical lab work that would prove what I already know. This could be a PhD project and overturn some medical assumptions that are wrong. You would be famous. I live in the SF bay area and the medical problem is Calcinosis Infection. For more information please contact me at: <Mr.Guntis@gmail.com>
high hatsize
UCSF regularly interfiled the records of an octogenarian Asian gentleman whose name is a homophone of my own in my record file which it posted outside of the examination room prior to my o.v. I always took down the file and removed the erroneous material while waiting for the doctor to appear. UCSF's solution? They stopped posting the file on the door and had the doctor bring it into the examination room with him. (How dumb can you get?)
I once needed an ultrasound but the ultrasound tech had negotiated a schedule wherein he arrived at 7 a.m., took no lunch, and left at 3 p.m. Since it was after 3, I had to return another day.
I visited an inpatient at Langley-Porter whose room was so poorly cleaned that one's footsteps adhered to the floor with each audible step.
The UCSF mail room loses more incoming mail than it delivers. The only hope of communication is by fax. (I remember that I once popped some stitches following an operation and wrote the doctor a letter seeking advice. Fifteen days later, when the usual UCSF mail turnaround had expired, I faxed him a follow-up. He freaked and had me in the same day.) (Not to worry, UCSF, you didn't kill me.)
Employees regularly rate this as a great place to work but it sucks for patients.
Eric Nelson
Thanks for the article Katharine. Just posted a response here on Bay Citizen... http://www.baycitizen.org/blogs/citizen/another-take-bay-area-hospital-safety/